Your safety is non-negotiable.
A comprehensive, multi-layered safety system that proactively protects our community while fostering genuine connections.
Multi-Layer Safety
Our proactive approach combines technology, human oversight, and user empowerment.
KYC Verification
Every profile passes phone + government ID + selfie verification before going live. No fake accounts, period.
End-to-End Encryption
All calls and messages are encrypted in transit. We can't read them — and neither can anyone else.
24/7 Human Moderation
Real people review every report within 60 minutes. AI flags abuse before it reaches you.
One-Tap Reporting
Report any user from chat, profile, or call. We act fast and never share your identity with the reported user.
Zero-Tolerance Policy
Harassment, scams, or inappropriate content = permanent ban + IP block. We don't give second chances.
Safe Match Promise
Block, mute, or unmatch with one tap. Your photos are watermarked. Screenshots send a notification.
Community Guidelines
What's Allowed
- Friendly, respectful conversations
- Conversations that do not violate personal boundaries
- Conversations about any topic of mutual interest
Not Allowed
- Explicit or inappropriate content
- Harassment, bullying, or threats
- Requesting personal data (phone, address, Aadhaar)
- Spam, scams, or fraudulent activity
Compliance & Governance
Official Points of Contact for Compliance and Grievance Redressal
Grievance Officer
To be appointed
grievance@lovaia.appFor user-related grievances and queries
Nodal Officer
To be appointed
nodal@lovaia.appFor use by police and investigating agencies only
Chief Compliance Officer
To be appointed
compliance@lovaia.appFor internal compliance purposes
Frequently Asked Questions
External Safety Resources
Additional support and resources for your safety and well-being.
These resources are provided by official government agencies. All external links open in a new tab.
5 Tips for safer dating
Quick rules to keep every interaction great.
- 1
Always do a quick video call before meeting in person.
- 2
Meet in public places — cafés, malls, or parks.
- 3
Tell a friend where you're going and share your live location.
- 4
Never share OTPs, banking details, or send money to matches.
- 5
Trust your gut — if something feels off, leave and report.