Delete Account FAQ

You can delete your account from inside the app in under a minute:

1. Open the app and go to Settings → Delete Account.
2. Log in again to verify it's really you.
3. Enter your registered email address (we'll use this to send you a copy of your data, if you ask for one).
4. Optionally tell us why you're leaving — it helps us improve.
5. Tap Submit to start the deletion process.

The moment you submit, you immediately lose access to your account. Your profile, messages, call history and other account data become invisible to other users. You can no longer:

• Send or receive messages
• Make or receive calls
• Use any feature on the platform

Full deletion of your data from our systems may take a few days. A small amount of cached data may stay temporarily, but your profile is no longer accessible.

Certain records (transactions, KYC, etc.) are retained for a limited period to comply with Indian law — see section 5 below.

Yes. You have 30 days from submission to log back in and cancel. After 30 days, your account is permanently deleted and cannot be recovered.

Yes. We'll email a download link to the address you provided. The link is valid for 7 days from the date of the email.

Your downloadable archive includes:

• Profile information
• Message history
• Transaction records

Please double-check that your email address is correct and accessible. It may take us a little time to prepare your data — you'll get the link as soon as it's ready.

We strongly recommend you use or withdraw your coin balance before deleting your account. Once deletion is submitted:

• All remaining purchased coins are forfeited. No refunds will be issued.
• Any withdrawal requests already submitted will be processed normally.
• Rewarded coins that haven't been withdrawn will be forfeited.

For full details, see our Coins Policy.

Yes. Once your previous account is fully deleted, you may sign up again using the same or a different phone number. However, your previous data, coins, rewards, call history and connections will not be restored — it's a fresh start.

For any questions or issues about account deletion, reach out to us:

• Support — support@lovaia.app
• Grievance Officer — grievance@lovaia.app (available 11:30 AM – 2:00 PM IST)